Refund & Cancellation Policy

No Refund Policy:

Payments made for Monthly, Quarterly, Semi-Annual, or Annual plans are non-refundable and non-cancellable once processed. No partial or full refund will be issued after plan activation under normal circumstances.

Exceptions: Technical Non-Feasibility:

Refunds are only applicable if a new connection is deemed technically non-feasible by our engineering team after payment has been made. Such refunds are processed after internal verification, with a processing timeline of approximately 5–7 weeks from the date of confirmation.

Security Deposits & Equipment:

Refundable security deposits will be processed only upon the successful return of company-owned equipment. Equipment must be in good working condition. Deductions will apply for damaged, tampered with, or missing equipment.

Billing & Payment Disputes:

Customers must raise billing concerns through official support channels. Valid disputes will be resolved via account credit or billing adjustments within 5–7 weeks. The company is not responsible for payments made to unauthorized individuals.