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How can I update the account name or transfer ownership for my Multireach Broadband account?

Changing the account name is not permitted in accordance with the guidelines set by the Telecom Regulatory Authority of India (TRAI). To proceed with a change of ownership, customers must submit KYC documents as part of a new application. This process will also facilitate the transfer of any remaining credit balance from the previous account to the new one.

There are associated fees for transferring ownership, which you will be informed about during the process on the provided link.

Steps : –

  1. Open the Multireach Broadband’s website and log in.
  2. Access the support section through the quick links at the bottom of the screen.
  3. Click on “Need Help,” then select “Multireach Broadband.” From the options presented, choose “Account & Plan Related Queries.” Within this section, opt for “Change Account Owner Name.” The subsequent link will ask for confirmation to proceed.
  4. Upon clicking, you’ll be directed to a new page.
  5. Review the Terms of Service and continue scrolling.
  6. Agree to the terms and conditions by verifying with the OTP, which will be sent to your registered mobile number.
  7. Provide the details of the new customer (transferee): first name, last name, mobile number, email address, and date of birth.
  8. Upload a selfie (with a plain background) of the new customer or select a passport-sized photo from your gallery. Then, proceed by clicking “Next.”
  9. Submit the signature of the new customer and click “Next.”
  10. For proof of identity, upload a copy of the chosen document’s front and back (options are available to select from), and verify with the OTP sent to the new customer’s mobile number.
  11. This process will generate a new connection application, along with Proof of Address/POI and an e-CAF.
  12. Both the transferor and transferee must provide a no-objection statement, with the transferee accepting ownership to settle any outstanding dues. (Please be aware that the existing account will be disconnected before the new account is created. This transition period is expected to last around 24 hours.)

You will receive a callback from our team to finalise the procedure.

Typically, the entire process takes up to 72 hours after document verification.

How do I update my password for my Multireach Broadband account?

To modify your password

  1. Visit
  2. Access the portal by logging in with OTP-based authentication.
  3. Click on the “Change password” option.
  4. Provide the necessary details and select “Submit”.

By following these steps, your password will be updated right away.

How can I pay my Multireach Broadband account bills?

To make payments for your Multireach Broadband account

  1. Visit
  2. Choose your preferred payment method from the available options.
  3. Click “Pay” to complete the transaction.

How can I verify the speed of my current internet plan?

To assess your internet speed using the Multireach Broadband website:

  1. Access the My Wi-Fi Settings within the Multireach Broadband website.
  2. Click on the speed test option.
  3. For an accurate measurement of your speed:
  4. Disconnect Wi-Fi and connect your laptop/desktop directly to the router using an Ethernet cable.
  5. Open a web browser and visit
  6. Choose the test server hosted by Multireach Broadband.

This will reveal your upload and download speeds.

How to obtain a new Multireach Broadband connection?

Securing a Wi-Fi connection with Multireach Broadband is as easy as it gets.

For broadband, visit
For internet, visit

Alternatively, you may call 033 4059 0100, chat on +91 92309 98349 or email us at

How do I verify the scheduled date and outstanding amount?

  1. Open
  2. Login with your UserID and password

You can see the due date and amount on the top.

Contact Us

Crescent Tower
229, AJC Bose Road
(Opposite Minto Park)
Kolkata – 700020

Customer Support: +91 80695 54100
WhatsApp Us: +91 8910299958